Complaint Handling Training

Our Complaint Handling Training helps you turn difficult situations into positive outcomes. Learn what counts as a complaint, how to respond with empathy and professionalism, and how to resolve issues effectively while keeping clear records. Build the confidence to handle complaints calmly and constructively with this short course.

Learning Outcomes

• Understand what is considered a complaint
• Understand a person’s ‘right to complain’
• Understand the role of regulators

Duration
40 Minutes